Refund policy

Last Updated: July 13, 2026

At Wagging, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and any included promotional items.

  • Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable or digital products.

  • Items marked as final sale.

  • Products that have been used, altered, or damaged after delivery.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the product and packaging.

We will review your request and, if approved, offer a replacement, refund, or another appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item was damaged or defective upon arrival.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was shipped.

If you require an exchange, please contact us before returning the product.

Return Shipping

Unless the return is the result of our mistake or a defective product, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Nexora Shop LLC

Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +1 917-963-8930

Email: support@waggingrights.shop